Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@heavnzdoor.com.au.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you decide you want to return an item, it will be subject to the following conditions:

- All returned orders are subject to a 25% restocking fee. This is not applicable for returns on damaged or defective items.

- All shipping charges are not refundable. If the item received had free shipping, we will deduct the amount paid by our company to you from any potential refund.

- Items must be unopened, packed carefully and shipped via a method that is insured, trackable and has signature required for delivery. We are not responsible for any damage or loss that is incurred while the package is in transit.

Any item that is made on a custom order basis is manufactured to your exact specifications. As a result, we will not be able to honour any order cancellation, return or exchange requests on these items.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@heavnzdoor.com.au.